Contact Us

Our Offline Store

Mon - Sat 8:00am - 6:00pm

Kampala Road Store

Email: saadcomputerstore@gmail.com
Call Us: 0789 223306
Address:  Ambassador House, Kampala Rd Opposite The Prism Building

Get in Touch

    Frequently Asked Questions

    How long does delivery take?

    Delivery times depend on your location. Most orders are delivered within 1 to 5 business days after your order has been confirmed. You'll receive tracking information once your order has been dispatched.

    How can I track my order?

    Once your order has been comfirmed, we'll send you constant updates via email or SMS about its current status

    What payment methods do you accept?

    We accept a variety of secure payment methods, including:

    • Mobile Money
    • Cash on Delivery

    Available payment options will be displayed during checkout.

    Can I return or exchange an item?

    Yes. If you're not satisfied with your purchase, you can return or exchange eligible items within 24 hours of delivery, provided they are unused, in their original packaging, and accompanied by proof of purchase.

    What should I do if I receive a damaged or incorrect item?

    Please contact our customer support team within 24 hours of receiving your order. Include your order number and photos of the item so we can arrange a replacement, exchange, or refund as quickly as possible.

    Do I need to create an account to place an order?

    No. You can check out as a guest. However, creating an account allows you to:

    • Track your orders
    • Save delivery addresses
    • View your order history
    • Enjoy a faster checkout experience
    Can I cancel or change my order?

    Orders can usually be changed or cancelled before they are processed for shipping. Contact us as soon as possible after placing your order, and we'll do our best to accommodate your request.

    How can I contact customer support?

    Our customer support team is available during business hours via:

    • Email
    • Phone
    • WhatsApp (if available)

    We aim to respond to all inquiries within 24 hours.